Showing posts with label Car shopping online. Show all posts
Showing posts with label Car shopping online. Show all posts

Tuesday, August 28, 2012

What Happens When You Contact Our Internet Team?

The Internet Business Development Center (BDC). It sounds so professional. So important. So...confusing? What is a BDC anyway? Fancy titles aside, the BDC is where the dealership's internet team works to help customers who are inquiring about vehicles online. Say you're shopping for a car and find the exact one you're interested in learning more about. A shoreline blue Toyota 4Runner with four wheel drive. You fill out the text box on the dealer website with your contact info so that you can get more details on it. What happens next?

Internet BDC, Shopping for a car online


Like a well oiled machine, the internet team at a car dealership is designed to pump out specs and statistics for you on the fly. While many shoppers still prefer to visit the dealership and browse cars in person, there's been a growing number of people who want to pinpoint one specific vehicle and really do their homework before making a decision. If you're that kind of person, the guys and gals on the internet team are the perfect ones to work with.

Now, how does this process work? At Lou Fusz Toyota, when you submit a request for info, whether it's during the day or in the evening, our staff gets notified and is responsible for getting information back to you as soon as possible. Our goal is to answer any questions that you may have, so that when you set an appointment with a salesman, you'll be comfortable and know exactly what you're looking for. This is accomplished by making a personalized video just for you, detailing the features you're most interested in.

Check out our Internet BDC video for a glimpse into what we do when a customer contacts us.



Tuesday, August 21, 2012

What Do You Want to See on YouTube?

What will be the next viral sensation on Youtube? I don't think anyone ever thought something like Rebecca Black's "Friday" or the David After Dentist clip would become so huge, so fast, but hey, they did, and have since become an inescapable part of our lives!

Youtube, Lou Fusz Toyota, LFToyota

Now, I'm not particularly motivated to film myself  in a car after taking a whole bunch of medication, or to make an intentionally ridiculous music video (at least, not right this moment!)  
I am, however, interested in your suggestions for future automotive videos that we can create and feature on the Lou Fusz Toyota YouTube page.

So this is my question to you: What would you like to see us film? Is there a service question you have about your car that you'd like to see answered, such as our Mike Hecht series on the Prius? How about featured cars that hit our lot, or comparisons with other vehicles? Do you have any questions on buying or financing a car? We're happy to bust out the camera and make a video for you! 

Leave a comment below with your suggestion, and we'll make as many videos as we can. Thanks!

Tuesday, July 10, 2012

Is Happiness A Click Away?

FreeDigitalPhotos.net, Dopamine and internet addiction, car shopping online


While scouring through the vast sea of Twitter this morning for relevant tweets, I came across a woman who posted an entertaining thought. Her exact words were:

"Online car shopping. I want every sporty car there is. Go figure."


No surprise, right? Who wouldn't? We're naturally drawn to the latest, greatest, and flashiest things out there. As the saying goes, you always want what you can't have.

Well, that got me thinking about the number of cars this gal must have clicked through, and I wondered how long she spent perusing dream vehicles. After reading that tweet, I came across this study claiming that we click too much online. The argument being presented was that we're becoming more and more addicted to the internet, and, long story short, it's driving us crazy. It's not in the content we're looking at, or the technology we use to view it either. It's the addiction that develops from being constantly connected, where we have the ability to look at wherever we want, even at two in the morning (not surprisingly, that car shopping tweet I found was posted after midnight).

Our brains are, in essence, rewiring themselves to constantly seek out little jolts of dopamine, the "feel good" chemical that we get whenever we've done something pleasurable. Even the smallest thing, such as checking your phone because you got a new notification, triggers a bit of this addictive chemical to hit your brain. As our brains crave more and more dopamine, we tend to become more impulsive and are prone to acting irrationally. Think for a moment to the last time you saw a movie, or went on a date. Did you check your phone for texts or e-mails during those situations? If you felt like you had to, your brain may be unable to control its craving for excitement from multiple sources, making it difficult for you to focus on one task at a time. To put things into scientific terms, your neurons become desensitized over time to one particular activity that the brain finds pleasing. The more desensitized they become, the more stimuli is needed to produce enough dopamine for the brain to feel satisfied.

With the prevalence of smartphones and living in a constantly connected society, there's not too much we can do to fight our internet addiction other than taking a break once in awhile throughout the day to refresh our heads. So when it comes to a major decision such as purchasing a car, it's fine to research online and browse around, but eventually you'll want to visit the dealership and check out the vehicle you're interested in before having the intent to buy. You may even want to go more than once, to test drive multiple times and really cement the decision you are about to make. The happiest customers I've seen are the ones who have physically spent time with the car they like before buying it. Don't jump into an impulse buy situation just because your brain gets overly excited!

Vehicle delivery, new car shopping, excited girl with car


Do you think internet addiction is a real thing? Can it affect the way we shop?



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